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Terms and Conditions:

  1. The entire content included in this site, including but not limited to text, graphics or code is copyrighted and is the property of Henry's Pet Tags.
  2. This item is available for international shipping. Click HERE for more information.
  3. We accept payment with PayPal, Google Checkout, Check, Cash, or Credit Card via PayPal.
  4. Even though this is a rare occasion, the delay in transit time can happen. We are not in control for the shipping transit time.
  5. Shipping will be through US Postal Service First Class Mail®. (5-7 Business Days) It is the buyer’s responsibility for ALL return tag(s) by USPS due to your wrong address. We charge additional $2.50 to resend the tag/s to your correct address.
  6. You will only be notified if there is an error in your order.
  7. It is the buyer’s responsibility to choose the right measurement of the tag that fits your pets.
  8. It is completely the fault of the buyer for entering the wrong engraving information. We can't be liable for information that was your mistake.
  9. Return tags must be sent within 4 days after the buyer received the items. Returns are only accepted if WE have made a mistake. If you entered the correct details, but we engraved the wrong details, not if YOU entered the details wrong. The shipping is NOT refundable.
  10. If you find an error in your order, you must notify us as soon as possible. If you find the error to late, and we have already started the engraving process, it's to late, and you must purchase another pet tag.
  11. Your order will not be processed until your payment is received. (Immediate for PayPal and Credit Card orders and up to 4 hours for Google Checkout due to security precautions implanted. It may take up to 2 days after receiving your check or cash until we process your order.)
  12. We are NOT responsible for check or cash orders lost due to invalid postage or problems delivering.
  13. Any of these conditions can be waived at the discretion of a chief staff member of Henry's Pet Tags under any case where it would be necessary and proper.
Privacy Policy

What information do we collect?

  • We collect information from you when you place an order  or communication such as e-mail or phone.
  • When ordering, we may ask you for your name, e-mail address, mailing address, phone number, or credit card number.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.


How do we use your information?

We may use the information we collect from you when you register, purchase products or marketing communication in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. 
  • If you have opted-in to receive our email newsletter, you will be automatically added to our mailing list. You may receive periodic mailings.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. But, we may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Do we use log files?

Yes. We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Henry's Pet Tags on a need-to-know basis. Any individually identifiable information related to this date will never be used in any way different to that stated above without your explicit permission.


Do we use cookies?

Yes. Like most interactive web sites, Henry's Pet Tags uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


Can these Terms and Conditions and Privacy Policy change?

Yes. Henry's Pet Tags reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our homepage and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 7 days prior to these changes taking place. You are therefore advice to re-read this statement on a regular basis.



Revised June 13, 2010


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